Customers
Customer documentation and updates
Why buy from ID-3?
Because we do more than install. We make it easy for you to ensure that your business processes,
procedures and service operations are correctly and suitably documented.
Our experience and specialist HSM service capabilities enables a more complete and personal approach to service delivery.
– Improve stakeholder management by working with a specialist
– Telephone and on-site support, seminars and workshops for your team
– Rapid application Integration support and assistance available with a simple call
– Freely available downloadable business processes, procedures and service operations
documents
– Benefit from strategies, designs and service migration plans
Whether you require an on premise or cloud solution your applications require the same level of assurance.
ID-3 has intimate knowledge and a working relationship with each of its vendor partners and understands their trade-offs.
ID-3 will connect you to the right supplier best suited for your personal needs.
We offer
An ID-3 Personal Touch:
A specialist experienced supplier gives you more project completion assurance. We pride ourselves on assisting your delivery throughout its life-cycle.
Reduced costly in-house expertise
Reducing the burden of maintaining in-house expertise for niche products and services that are in frequently required.
ID-3 offers rapid webchat, over the phone or email advice and support to its customers from our team of in-house experts without depending on the vendors.
ID-3 documentation
Critical to every regulated service, ID-3 HSM procedures are available to your customers via download from our portal. Our procedures remove the arduous task of needing to become experts and reduce the time taken to get the service into production.
Customers who buy from ID-3 get access to the following benefits:
Information about upgrades and product changes that can be sold in licences and associated services
Access to new product migration support and service packages
Customer base advisories, patch updates, new releases and standards support
Access to ID-3 online chat for quick Q&A
Access to ID-3 bespoke business consultancy
Technical project management and delivery
ITIL service lifecycle support
Want to know more about our services?
Link to Services page
